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Martin A. Platt


Audicus Customer Service

Discover ways to receive assistance from the Audicus support team. Uncover the steps to obtain the help you need from their customer care experts.

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As the market for hearing aids continues to grow, the need for outstanding customer service becomes increasingly vital. Audicus, a leading hearing aid manufacturer, is committed to providing exceptional support to its customers.

This comprehensive guide will provide an in-depth look at their customer service, covering everything from the support center to product repairs.

Support Center: The One-Stop Solution Hub

Their Support Center is designed to address all your hearing aid needs. It is the central hub where customers can access various resources.

Audicus support center
Audicus support center

Listed below are the sections that you can find from this help page:

Frequently Asked Questions (FAQs)

This section contains answers to common questions related to hearing aids, such as:

  • How to choose the right hearing aid model
  • How to maintain and clean your hearing aids
  • What to do if your hearing aid stops working

Instructional Videos

They have lots of instructional videos to help customers understand how to use and maintain their hearing aids. These videos include:

  • How to insert and remove your hearing aid
  • How to change batteries
  • How to clean your hearing aid
  • How to troubleshoot common issues

User Manuals and Guides

Access user manuals and guides for all of their hearing aid models. These documents contain in-depth information on:

  • The features and specifications of each model
  • How to operate and care for your hearing aid
  • Troubleshooting tips and tricks

Hearing Aid Accessories

Find information about the various hearing aid accessories available for purchase, such as:

  • Replacement batteries
  • Cleaning tools
  • Domes and wax guards

Contacting Audicus Customer Service

For customers who require personalized assistance, this company offers multiple channels to connect with their customer service team:

Phone Support

You can call them by phone at 1-855-971-0451 to discuss your concerns or receive guidance on issues related to your hearing aids. This direct communication line allows you to receive immediate assistance and personalized solutions.

Email Support

If you prefer written communication, you can email the support team with your queries at [email protected]. This method is suitable for non-urgent concerns and offers a written record of your interactions.

Live Chat

For real-time assistance, you can engage in a live chat with a representative. This option provides quick and efficient support, as well as a convenient way to multitask during the conversation.

Audicus live chat
Audicus live chat

Social Media

It’s good to know that they are also active on various social media platforms, where they share news, updates, and support resources. You can also send them a message through Facebook, Twitter, or Instagram for assistance.

Product Repairs

This hearing aid brand offers repair services for any issues that may arise. The repair process involves the following steps:


Before sending your hearing aid for repair, it's crucial to troubleshoot and identify the issue. They have a range of resources to help you determine the problem, including FAQs, instructional videos, and user manuals.

Contacting Customer Service

If troubleshooting does not resolve the issue, then it is best to contact the support team. They will assist you in determining if a repair is necessary and guide you through the next steps.

Sending Your Hearing Aid for Repair

If a repair is needed, you will be asked to send your hearing aid back to the manufacturer. Be sure to follow the packaging instructions provided by customer service to ensure the safe arrival of your device.

Repair Assessment and Updates

Once your hearing aid arrives at Audicus, their team will assess the issue and provide you with an update on the repair process. They will inform you of any necessary repairs, associated costs, and the expected turnaround time.

Repair Completion and Return

After completing the repairs, they will perform thorough testing to ensure the hearing aid is functioning optimally. They will then send the device back to you, along with any relevant maintenance tips or instructions.

The Bottom Line

Audicus has built a solid reputation in the hearing aid industry, not only for its hearing aids but also for its customer service. Its comprehensive support center, multiple communication channels, and uncomplicated processes for product repairs, you’ll surely have plenty of options to get assistance from one of their support agents.

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