Audien Hearing Aids Review: Real User Experience & Test Results

Summary

The Audien Atom Pro may be small but it packs a lot of features. Its design allows you to wear the device without anyone noticing it. And with its long battery life, you might even forget that you're wearing it too. There are a few downsides though such as the lack of Bluetooth connectivity, the volume control requiring a bit of work, and that you only get to choose 1 color. But if these cons don't bother you, then the $249 price tag is surely a great deal.

What We Like

There were a number of things that we liked from this Audien product model and they are listed below:

Superb audio quality: Sounds are clear and crisp even on more challenging environments.

Comfortable to wear: It's light and smaller than most hearing aids that are currently available in the market.

Can be completely hidden: The design allows you to hide it so no one will notice that you're wearing one.

Takes only few minutes to set up: You don't have to undero any rigorous testing in order to use this device.

Long battery life: No need to recharge on a single day because it can last for 24 hours with 1 full charge and up to 4 days with the battery case.

Affordable: You can buy the pair for just $249, which is incredibly lower than most hearing aids in the market.

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What We Don't Like

In testing, we also found a few disadvantages from this device which you should be aware of:

No Bluetooth connectivity: The lack of this wireless technology means you won't be able to pair it with smartphones or tablets.

1 color available: Beige is your only option since this color tends to match most skin tones.

Volume control needs work: You'll need to use the included mini screwdriver to control the volume dial.

Might not work for some users: Even with its intelligent and state-of-the-art functionalities, there is a chance it may not be able to achieve full hearing restoration for some users.

About Audien

Audien is an Amercian company that manufactures rechargeable hearing aids. Founded in 2016 and based in Scottsdale, Arizona, most of their devices would only cost less than $300, which is significantly lower than the average price.

Design

In terms of design, it's an incredibly discreet hearing aid due to its compact size. We've tested several hearing aids on the market and we find the Atom Pro's size to be quite smaller and this makes it an ideal choice for those who prefer a discreet device that can be easily hidden and won't draw unnecessary attention. Most people won't probably even notice that it's being worn.

The only downside is that it's currently only available in beige so if you're not a fan of this color, then this might be problem. However, the good news is that beige is a great fit for most skin tones.

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Controls

The device has a tiny volume dial that you can control to adjust the volume. To do this, you'll need to use the included small screwdriver. Just like a screw, you'll have to insert the screwdriver into the volume dial's slit and rotate it to set the right volume level for your ears. Just be careful in turning the dial. During the first test, we weren't aware that the volume was accidentally set to the highest level so it was a little uncomfortable to use due to this mistake.

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Sound Quality

After numerous sound quality assessments, the Audien Atom Pro was able to perform well in removing any unwanted background noise and users were able to receive only the most important audio. Thanks to its ultra-sensitive microphone, the device was able to detect even the faintest of sounds. It's performance has greatly improved as compared to its lower-priced version which is the Audien Atom.

Nevertheless, it's very important to keep in mind that the audio performance of any hearing aid can be significantly affected by a number of factors, including your degree of hearing loss and the setting in which you are using this device.

We can't emaphasize this enough:

While hearing aids were primarily designed to improve hearing, this does not guarantee that it will be able to give you complete restoration of normal hearing. It's important to have realistic expectations and to have it checked by a professional to determine the best course of action for your hearing needs.

Battery Life

The Audien Atom Pro is a rechargeable hearing aid, which means there's no need to replace the batteries over and over. Just put it on the rechargeable case and you can use it again for several hours.

With regards to battery life, Audien claims that this device is capable of lasting for up to 24 hours on with a full charge. This was not far from our actual tests with the battery running for an average of 23.5 hours. When comparing the Audien Atom vs Atom Pro, the latter is the winner since the lower version can only last for 20 hours.

In comparison...

Atom Pro's 24-hour battery life is significantly better than other known hearing aids in the market. For example, the Jabra Enhance Plus can only last for 12 hours while the Eargo Neo HiFi is a little longer at 16 hours.

Note: This comparison is based on a single full charge. If we compare them based on the maximum battery life with the charging case, the Atom Pro can last for 4 days. The Jabra Enhance Plus is still shorter at 30 hours, while the Eargo Neo HiFi performs much better as it can last for up to 7 days.

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App

While this device was able to give an impressive performance in terms of enhancing sounds, it's important for you to kknow that it does not have Bluetooth connectivity and cannot be paired with mobile devices or controlled by an app.

The lack of Bluetooth connectivity may be a significant drawback for some users, since most modern hearing aids in the market nowadays are offering this feature so they can have various control options. But if this feature is not a big deal for you, then this wouldn't be a problem.

Customer Service

Before reaching out to the Audien customer service team, it could be a good idea to first explore their website's help center. We discovered that this section has a lot of valuable resources and information that could potentially help you in finding answers to your questions or resolving any issues that you may be experiencing.

But if you still find it necessary to contact their agents, there are several methods available for you to directly get in touch with them:

• Phone: You can call them at 1-205-255-1112.
• Email: They don't have an email address but rather an online form where you can "Submit a request" to send your email message.
• Live Chat: You can access this feature at their website by clicking on the blue and white chat bubble on the lower righthand corner of the screen.

So how was it?

We were generally satisfied with your customer service over the phone. Do take note though that phone support is only available on weekdays from 7:00 AM to 4:00 PM (PST).

Conversations via email was also ok but don't expect to get a prompt response via this method. They usually answer emails the next business day.

Using the live chat was actually fast and convenient. It can be easily launched from their website but the only downside is that their agents' availability is also the same with the phone support, which is 7:00 AM to 4:00 PM (PST).

In general, we had a positive customer service experience with Audien, although there is a little room for improvement such as faster response times and having their agents available 24/7. Some users might only have time to contact their support on weekends or maybe at night, so it would be better if their customer support department would also be available during these particular times.

Price

A pair of the Atom Pro hearing aids can be purchased for just $249. We actually had to make a second look just to make sure that this is already the cost for 2 earbuds because this price point is significantly lower than the average cost of traditional hearing aids, which typically ranges around $2000 to $3000. The difference with the Audien cost is really huge so this is really an affordable option.

There’s more…

It already comes with free shipping and a 1-year warranty, which we think is already satisfactory. But if you're prone to easily damaging your device, then an extended warranty would have been better but unfortunately, it's not available.

Aside from this, it is also covered with a 45-day money-back guarantee, which is the standard for most hearing aids. In case you're not happy with its performance or would like to send it back, you can file for a refund if it still falls within the 45-day grace period.

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Where To Buy?

Audien devices can be purchased directly from their official website, which is www.audicus.com. This is the fastest and the safest option since you are ordering straight from the manufacturer's page where you can access other services and see add-ons as well.

Alternatively, you may also find this hearing aid brand from audiologists, hearing aid dispensers, and online retailers. We strongly recommend that you shop around and compare the prices and features first before making a purchase to ensure that you are getting the best value for your money.

Alternatives

It's important to note that there are many other hearing aid brands available on the market, each offering a range of features and technologies to meet the unique needs of hearing aid users.

These brands offer a variety of options, including hearing aid styles, levels of technology, and different price points. Most of these alternative hearing aid brands offer not just high-quality devices, but also excellent customer service and this makes them a viable option if you’re searching for an alternative to more well-known brands.

Here are some popular hearing aids that we recommend which can be an alternative to the Audien Atom Pro:

• Jabra Enhance Plus
• Horizon Go AX by Hear.com
• Audicus Wave
• Eargo Neo HiFi
• MDHearing VOLT
• Oticon More
• Nano CIC Recharge Hearing Aids
• Bossa TX-5 Mini
• Onebridge Pro
• Audious Rechargeable & Invisible Hearing Aid

FAQ

In this section, we will take a closer look at some of the most frequently asked questions about the Audien Atom Pro hearing aid. Whether you're wondering about compatibility, features, maintenance, or anything else, we've got you covered.

How does the Audien Atom Pro hearing aid work?

This device uses Atom sound technology and to amplify the surrounding sound, enhancing the speech, and filter the noise, so you'll be able to hear them in better quality.

Is the Audien Atom Pro hearing aid compatible with my phone or other devices?

No. This particular model doesn't have Bluetooth capability so you will not be able to pair it with your smartphone and other devices via this wireless technology.

How do I adjust the volume on the Audien Atom Pro hearing aid?

You can use the volume dial to set your preferred volume level. You'll need to use the included small screwdriver to rotate the dial and adjust it according to your preference.

How do I clean and maintain the Audien Atom Pro hearing aid?

The package comes with a cleaning tool. The brush one end can be used for cleaning the external parts of the hearing aid, while the wire on the other end is meant to be used for removing any dirt inside the flexible tubing.

Is the Audien Atom Pro hearing aid covered by insurance?

Placing orders via the Audien official website will require an upfront payment. It is recommended that you check with your insurance company to determine if you're eligible to file a reimbursement claim for these kinds of purchases.

How long does the battery last on the Audien Atom Pro hearing aid?

1 full charge can get the device running for 24 hours. If you use the charging case, it can last much longer at 4 days.

Can the Audien Atom Pro hearing aid be used with a streaming device?

No, the Atom Pro does not have Bluetooth technology so you won't be able to pair it with any streaming device or application.

Are there any warranties or guarantees for the Audien Atom Pro hearing aid?

Yes, the Atom Pro comes with a 45-day money-back guarantee. This guarentee begins after the purchase was made. This means that you can request a refund if you are not satisfied with the product's performance or would like to send it back.

Is there a hearing test needed to use the Audien Atom Pro hearing aid?

No, there's no need to undergo a hearing test in order to use this hearing aid. After you received the device, you can set it up in just a few minutes and start using it.

Conclusion/Final Thoughts

Even with its small size, the Audien Atom Pro has plenty of features you won't find from a basic hearing aid. With its discreet design, you won't feel conscious about wearing the device since it can be completely hidden and its extended battery life means you may even forget you're wearing it. The device comes with a few drawbacks though. There's no Bluetooth connectivity, a somewhat complicated volume control, and limited color options. Nevertheless, if these issues are not a concern, then its $249 price tag makes it worth considering.