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Martin A. Platt


Audien Customer Service

Learn how to get support from Audien's customer service team. Get the answers and assistance you need for your hearing aids.

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In the competitive world of hearing aids and related products, the quality of customer service plays a significant role in determining the success of a company. One company that is often searched online by users is Audien.

This comprehensive guide provides an unbiased and fair analysis of this hearing aid manufacturer’s customer service, exploring its various aspects, including channels of communication, frequently asked questions, and support resources.

Channels of Communication

Below, you'll find the various methods to reach out to their customer service team:

Email Support

A dedicated email support service is available for those who prefer to communicate via email. You can send your queries, concerns, and feedback to the support team at [email protected]. The team typically responds within 24-48 hours.

Live Chat

If you prefer real-time assistance, they offer a live chat feature on its website. This feature will connect you with a support representative who can help with your questions, guide you through your purchase, or provide technical support.

Audien live chat
Audien live chat

You can initiate a session through their site, but note that agent availability aligns with phone support hours, from 7:00 AM to 4:00 PM (PST).

Phone Support

While they don’t provide direct phone support, they have a callback request system in place. You can request a call from a customer service representative by providing your contact details and preferred callback time.

Help Center

Audien Hearing maintains a comprehensive Help Center on its website, addressing common questions and concerns that customers may have about their products and services.

Audien help center
Audien help center

Here, we've compiled a list of the most frequently asked questions for your convenience.

  • What is the shipping time for Audien Hearing products?
  • How do I clean and maintain my hearing devices?
  • Can I return or exchange my Audien Hearing products?
  • Are Audien Hearing products covered under warranty?

Support Resources

You can explore the subsequent support materials and resources at your disposal:

Video Tutorials

They have a range of video tutorials on its website, demonstrating how to use, clean, and maintain its products. These tutorials are an excellent resource for customers seeking visual guidance on product usage and care.

Audien tutorial videos
Audien tutorial videos

User Manuals

Detailed user manuals are included with each product. These manuals provide essential information about the product's features, functions, and care instructions. You can refer to these manuals for a comprehensive understanding of your hearing devices.

Troubleshooting Guides

There are also troubleshooting guides on the website to help you resolve common issues with your hearing devices. These guides cover a variety of topics, such as sound quality, device connectivity, and battery life. In fact, you can utilize these guides to diagnose and fix problems that you may encounter with the devices.

Blog and Articles

Audien Hearing maintains a regularly updated blog on its website, featuring articles on hearing health, product information, and industry news. These articles are a valuable resource especially if you’re looking to stay informed about the latest developments in hearing aid technology and learn more about maintaining your hearing health.

The Bottom Line

Audien has a wealth of support resources. They provide a variety of communication channels, extensive support resources, and a customer-centric approach. The comprehensive FAQ section, video tutorials, user manuals, and troubleshooting guides will make it easy for you to access information and resolve issues independently.

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