Martin A. Platt
•2023-06-07
Learn how to get support from Audien's customer service team. Get the answers and assistance you need for your hearing aids.
Buy This DeviceIn the competitive world of hearing aids and related products, the quality of customer service plays a significant role in determining the success of a company. One company that is often searched online by users is Audien.
This comprehensive guide provides an unbiased and fair analysis of this hearing aid manufacturer’s customer service, exploring its various aspects, including channels of communication, frequently asked questions, and support resources.
Below, you'll find the various methods to reach out to their customer service team:
A dedicated email support service is available for those who prefer to communicate via email. You can send your queries, concerns, and feedback to the support team at [email protected]. The team typically responds within 24-48 hours.
If you prefer real-time assistance, they offer a live chat feature on its website. This feature will connect you with a support representative who can help with your questions, guide you through your purchase, or provide technical support.
You can initiate a session through their site, but note that agent availability aligns with phone support hours, from 7:00 AM to 4:00 PM (PST).
While they don’t provide direct phone support, they have a callback request system in place. You can request a call from a customer service representative by providing your contact details and preferred callback time.
Audien Hearing maintains a comprehensive Help Center on its website, addressing common questions and concerns that customers may have about their products and services.
Here, we've compiled a list of the most frequently asked questions for your convenience.
You can explore the subsequent support materials and resources at your disposal:
They have a range of video tutorials on its website, demonstrating how to use, clean, and maintain its products. These tutorials are an excellent resource for customers seeking visual guidance on product usage and care.
Detailed user manuals are included with each product. These manuals provide essential information about the product's features, functions, and care instructions. You can refer to these manuals for a comprehensive understanding of your hearing devices.
There are also troubleshooting guides on the website to help you resolve common issues with your hearing devices. These guides cover a variety of topics, such as sound quality, device connectivity, and battery life. In fact, you can utilize these guides to diagnose and fix problems that you may encounter with the devices.
Audien Hearing maintains a regularly updated blog on its website, featuring articles on hearing health, product information, and industry news. These articles are a valuable resource especially if you’re looking to stay informed about the latest developments in hearing aid technology and learn more about maintaining your hearing health.
Audien has a wealth of support resources. They provide a variety of communication channels, extensive support resources, and a customer-centric approach. The comprehensive FAQ section, video tutorials, user manuals, and troubleshooting guides will make it easy for you to access information and resolve issues independently.
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