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Martin A. Platt


Eargo Neo HiFi Hearing Aids Review: Real Experience and Test Results

Sound Quality
Battery Life

Is the Eargo Neo HiFi a good hearing aid? Read our comprehensive review to know about its features, sound quality and overall performance.

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The Eargo Neo HiFi can provide much help in communication especially if you're experiencing severe to mild hearing loss. But what's really notable is that they offer professional counseling and telehealth sessions, a value-added service which most hearing aid manufacturers lack. It may be more expensive than other hearing aids on the market, but the additional cost may be worth it for the various features it provides.

Eargo Neo HiFi hearing aids
Eargo Neo HiFi hearing aids

What We Like

We actually liked a lot of things about the Eargo Neo HiFi and these are worth mentioning:

Improved hearing: A key feature of this device is its ability to improve hearing and make it easier to understand speech and other sounds.

Dedicated app for iOS and Android: The device can be quickly paired with iPhones or Android smartphones via Bluetooth and its features can be further customized with the app of the same name.

Long battery life: The device can last for around 16 hours on a full charge and even longer at 7 days max with the charging case.

USB type C connector: It's worth noting that this hearing aid charger already uses a type C connector, which is becoming increasingly common. This can make it easier to find a replacement cable if the original one is lost or misplaced.

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What We Don't Like

On the other hand, there are also a few things that we didn't like about this hearing aid as per our tests:

No buttons: The only function you can do is double tapping over your ear canal for changing programs.

Cost: Its price tag is higher than its competitors but if you're willing shell out more money, then this wouldn't be an issue

Limited effectiveness for some users: While these hearing aids are designed for people with mild to severe hearing loss, it may not be able to completely restore normal hearing for certain users.

About Eargo

Eargo is a company that specializes in the design and manufacture of hearing aids. Their products are designed to be comfortable and discreet, and they offer a wide range of features including Bluetooth connectivity and personalized sound profiles. They also offer a unique "try before you buy" program that allows customers to test the devices before committing to a purchase. Eargo aims to make hearing aids more accessible and affordable for those in need.


The Eargo Neo HiFi is a hearing device that boasts a sleek and discreet design. The device is small in size, making it virtually invisible when worn. In most cases, it is unlikely that others will even know that you are wearing them.

The device is made of soft, flexible silicone that conforms to the shape of the ear canal and creates a comfortable, secure fit. The small size also makes it easy to insert and remove from the ear, and the device is virtually invisible when worn.

Hearing Aid Colors
Eargo Neo HiFi Black
Jabra Enhance Plus Beige Gold, Dark Grey
Horizon AX by Hear.com Beige, Black, Silver, Sandy Brown
Audicus Wave Beige, Black, Grey, Silver
Audien Atom Pro Beige
MDHearing VOLT Beige
Audious Rechargeable & Invisible Hearing Aid Blue (Left Ear) and Red (Right Ear)

However, it is only available in black and does not have any other color options. This may be a limitation for some customers who prefer a different color or who want a hearing aid that more closely matches their skin tone.

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This hearing aid has a unique design that allows for multiple functions to be performed with the multi-function buttons on both earbuds. This allows for a more streamlined and efficient use of the device.

Eargo Neo HiFi has no buttons
Eargo Neo HiFi has no buttons

Take note that it does not come with a separate remote control, making the physical buttons on the device the only way to control it. Therefore, it is crucial to ensure the protection of these buttons to maintain the functionality of the hearing aid. Keeping the buttons in good condition will ensure that you can easily adjust the settings and use all the features of the device.

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Sound Quality

Keep in mind that the sound quality of the hearing aids will still depend on a number of factors, including the severity of your hearing loss, and the listening environment. In general, the Eargo Neo HiFi hearing aids were able to provide high-quality sounds and are capable of amplifying sound waves accurately and effectively based on the tests that we did. The Eargo 5 however still performs a bit better since this is a newer model.

Since the device is equipped with noise reduction technology, it really helped in improving the sound quality by reducing background noise and focusing on specific sounds. If you constantly hear a ringing noise in your ears, then the device’s tinnitus masking can be a very useful feature. It uses external sounds or noise to effectively cover up and reduce the perception of tinnitus.

It’s important to remember:

Hearing aids may not be able to completely restore your normal hearing and may not be effective for all types of hearing loss. It is also important for you to properly care for and maintain their hearing aid to ensure that it is providing the best possible sound quality and is still functioning properly.

Battery Life

The Eargo Neo HiFi has a very impressive battery life. Just like the Eargo 5 and Eargo 6, it can last up to 16 hours for a full single charge, which is great if you're the type of user who prefers to wear it all day. It can even give you a few more hours the next day since there's no need to wear a hearing aid when you're sleeping.

Additionally, the included battery charger allows you to charge the device in as little as 4 hours and can increase the life of the device to around 5-7 days before needing to be charged again. This is a great feature for those who want to wear their hearing aid consistently without having to worry about running out of battery power.

In testing, we found that the Eargo Neo HiFi has an average battery life of 15+ hours on a full charge. The included charger case can increase the life of the device, allowing it to be used for up to 6 days before needing to be recharged. This is a notable feature that could be beneficial for those who wear the device frequently and would like to have a longer period between charges.

Charging case for the Eargo Neo HiFi
Charging case for the Eargo Neo HiFi

In comparison...

The battery performance of this hearing aid model is noteworthy when compared to other hearing aids available in the market, such as the Jabra Enhance Plus which was able last for 12 hours on a single charge and 36 hours with the charger case. It is important to note though that this comparison is based on our actual tests and individual experiences may vary.

Hearing Aid 1 Full Charge With Charging Case
Eargo Neo HiFi Up to 16 hours Up to 7 days
Jabra Enhance Plus Up to 12 hours Up to 30 hours
Horizon AX by Hear.com Up to 28 hours N/A
Audicus Wave Up to 18 hours N/A
Audien Atom Pro Up to 24 hours Up to 4 days
MD Hearing VOLT Up to 20 hours N/A
Audious Rechargeable & Invisible Hearing Aid Up to 2 days N/A

Note: Your hearing aid's battery life greatly depends on different factors such as usage, volume level and settings. It's possible that using it primarily for phone calls and streaming music may result in shorter battery life as compared to using it solely for hearing assistance so it's advisable that you monitor its usage and adjust settings accordingly for a better battery performance and durability.

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This particular hearing aid model can be connected to the Eargo Neo HiFi app. It's good to know that this is available for both iOS and Android devices. That's the downside of other brands because some of them only support one mobile operating system and it's usually the iOS.

Eargo Neo HiFi app
Eargo Neo HiFi app for Android

Here's the exciting part…

What we liked about this app is that we were able to customize settings for different kinds of environments. It was also nice to know that we can make adjustments to the device's settings for phone and TV usage. Additionally, individualized treble and bass adjustments for each ear in each program are possible so you can have a more personalized hearing experience.

Customer Service

We can’t emphasize enough… 

It is highly important that you have access to good customer service when you’re going to use a hearing aid, as these devices are a significant investment and may eventually require maintenance and support depending on your usage and wear and tear.

For starters...

The Eargo Support Center has a wide range of guides and videos that cover a variety of topics related to their hearing aids. We find these resources to be a great starting point for any questions or concerns.

We suggest to check out these resources before reaching out to customer service because there's a high chance that you may find the answers you need here quickly.

Eargo support center
Eargo support center

If you still prefer to have a conversation with their support team, then these are the ways to contact them:

  • Support Ticket: You'll need to sign in using your registered account to open a ticket.
  • Phone: You can give them a call at 1-800-615-9000.
  • Email: You can directly send an email message to [email protected].
  • Live Chat: This feature is available on their website via the orange chat icon on the lower right hand corner of the screen.

So how was it?

Eargo's customer service was responsive and efficient during our tests. We contacted them by opening a support ticket and received a response within a few hours. Phone and live chat were the quickest ways to reach a live agent. Email support was slower and we typically received a reply the next day. Overall, Eargo's customer service was helpful and provided useful information in a timely manner.


As of this writing, the Neo HiFi model is selling for $1999. These days, a pair of adult hearing aids from a reliable brand costs around $2,000 to $3,000 so Eargo's device is close to this range.

Purchasing Eargo Neo HiFi hearing aids
Purchasing Eargo Neo HiFi hearing aids

You might also want to consider the replacement warranty options if you have some extra budget to spare so you won't have to worry about your device getting fixed or replaced.

If you're the type of user who is prone to breaking your device, then we highly suggest that you include this add-on so you won't have to worry about the future Eargo cost for maintenance.

Here’s the deal: Free shipping!

Shipping costs are waived when you purchase this device directly from their website. There's no need to enter any code or coupon at the checkout page in order to avail this promo.

Eargo Neo HiFi hearing free shipping
Eargo Neo HiFi hearing free shipping

There’s more…

The unit is covered with a 45-day money-back guarantee. That means you'll have plenty of time to test the hearing aid and in case you're not happy with the performance of the device, then you are eligible to file for a refund as long as the request has been done within the allowed period.

Hearing Aid Price Free Shipping Money-Back Guarantee
Eargo Neo HiFi $1999 45 days
Jabra Enhance Plus $799 45 days
Horizon AX by Hear.com $2570 45 days
Audicus Wave $1398 45 days
Audien Atom Pro $249 45 days
MDHearing VOLT $299.98 45 days
Audious Rechargeable & Invisible Hearing Aid $177 90 days
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Where To Buy?

Eargo's hearing aids can be obtained through various channels, but purchasing them directly from the company's official website, www.eargo.com, is a convenient option. Via this method, you'll be able to purchase directly from the source and have access to the latest models and features.

As a customer, you might also want to consider checking with other retailers or comparing prices and features before making a decision.


It's important to note that there are many other hearing aid brands available on the market, each offering a range of features and technologies to meet the unique needs of hearing aid users.

These brands offer a variety of options, including hearing aid styles, levels of technology, and different price points. Most of these alternative hearing aid brands offer not just high-quality devices, but also excellent customer service and this makes them a viable option if you’re searching for an alternative to more well-known brands.

Here are some popular hearing aids that we recommend which can be an alternative to the Eargo Neo HiFi:


In this section, we will take a closer look at some of the most frequently asked questions about the Eargo Neo HiFi hearing aid. Whether you're wondering about compatibility, features, maintenance, or anything else, we've got you covered.

How does the Eargo Neo HiFi hearing aid work?

This device uses a four-mic technology that is capable of amplifying the surrounding sound, enhancing the speech, and reducing the noise, making it easier to hear in different kinds of environments.

Is the Eargo Neo HiFi hearing aid compatible with my phone or other devices?

This particular Eargo hearing aid model works with iOS and Android devices and can be connected via Bluetooth.

How do I adjust the volume on the Eargo Neo HiFi hearing aid?

This device doesn't have a dedicated volume control button. In order to get the most suitable volume for your ears, you need to switch between programs and select the one that gives the most comfortable sound.

How do I clean and maintain the Eargo Neo HiFi hearing aid?

You may use the included Flexi TetraPalms to clean your device and take out the excess wax.

Is the Eargo Neo HiFi hearing aid covered by insurance?

All hearing aids purchased on the official Eargo website are paid upfront. Please check with your insurance company if you are eligible for a reimbursement claim for this purchase.

How long does the battery last on the Eargo Neo HiFi hearing aid?

One full charge of the Neo HiFi will give your hearing aid a battery life of around 16 hours. With the charging case, the device can last longer for around 5 to 7 days.

Can the Eargo Neo HiFi hearing aid be used with a streaming device?

Yes, this specific hearing aid model is compatible with streaming devices that support Bluetooth wireless connection.

Are there any warranties or guarantees for the Eargo Neo HiFi hearing aid?

Yes, Eargo offers a 45-day money back guarantee. If you’re not satisfied with the performance of their hearing aids, you can file for a refund within this period.

Is there a hearing test needed to use the Eargo Neo HiFi hearing aid?

No. You can use this hearing aid straight out of the box. However, you may utilize the Eargo online hearing test if you wish to. This test only takes around 5 minutes and can be done on this specific model.

Conclusion/Final Thoughts

After conducting a thorough test and evaluation of the Eargo Neo HiFi, we can therefore conclude that this is a highly durable and high-quality hearing aid.

It has a lot features such as a comfortable design, good sound quality, smartphone connectivity, and professional counseling. The $1999 price point and the lack of other colors may be a consideration if you're on a budget. However, if you're not limited by budget considerations and whatever color suits you, these additional features may make the higher price worth it for your investment in your well-being.

In summary, the Eargo Neo HiFi is a great option if you need a top-performing, long-lasting, and customizable hearing aid that does the job.

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