Jabra Enhance Plus

Summary

Renowned audio company Jabra released the Jabra Enhance Plus hearing aid back in 2021. Despite its initial release around 2 years ago, it remains to be a popular choice in the hearing aids market and has a reputation for its high-quality sound performance and advanced features. It delivers in enhancing sound quality, albeit with a 12-hour battery life, but the charging case efficiently compensates for it. For those seeking a cost-effective, top-tier hearing aid solution, this medical-grade device could be the answer.

What We Like

Several features of the Jabra Enhance Plus caught our attention:

Enhanced hearing: The device's primary strength lies in its capability to boost hearing and simplify understanding speech and other sounds.

Smartphone app integration: Quickly sync the device with an iPhone via Bluetooth, and the Jabra Enhance app enables further customization and utility.

Cost: Jabra offers high-quality devices at a fraction of the price compared to standard hearing aids, which can run from $2,000 to $3,000.

Battery life extension with charging case: The charging case, equipped with a rechargeable battery, can extend the device's life to about 35 hours.

USB type C connector: It's reassuring to see a modern Type-C connector in use, simplifying replacement cable procurement if the original is lost.

What We Don't Like

However, we also identified areas for improvement in the Enhance Plus:

Average battery life: A full charge only lasts about 12 hours, which is average.

Effectiveness varies: For users with severe hearing loss, the device might not fully restore their normal hearing ability.

About Jabra

Jabra is a reputed manufacturer of audio equipment, including hearing aids. They are celebrated for producing state-of-the-art, customizable hearing aids to cater to varied user needs. Their diverse offerings include traditional behind-the-ear (BTE) and in-the-ear (ITE) styles, alongside more discreet in-canal and completely-in-canal (CIC) models.

Jabra is recognized for its inventive spirit and top-tier products in the hearing aids market, coupled with a reputation for excellent customer service.

Design

This hearing aid model comes in two color variants:

• Beige gold
• Dark grey

These colors are curated to suit your style and blend with multiple outfits.

The beige gold is a warm, neutral shade, perfect for daily wear, while the dark grey adds a refined touch for formal settings. The subtle colors and discreet design make the Jabra Enhance Plus a fashionable accessory for any occasion.

Controls

The device is designed with multifunctional buttons on both earbuds for smooth operation.

Here’s the rundown:

• The left earbud button can reduce volume with a single press, or mute the microphone with a double press.
• The right earbud button increases volume with a single press and can also manage incoming calls. Rejecting a call is as easy as a double press.

Note: There is no separate remote control; the earbud buttons solely operate the device. Therefore, maintaining these buttons is crucial to the device's functionality.

Sound Quality

The hearing aid's sound quality can be influenced by factors such as the degree of hearing loss and the listening environment. Yet, in our tests, the Jabra Enhance Plus consistently delivered high-quality, accurate sound amplification.

Equipped with noise reduction technology, the device excels in minimizing ambient noise and focusing on specific sounds. If you suffer from tinnitus, the device's tinnitus masking feature can provide relief. However, it's important to remember that hearing aids might not restore normal hearing completely and may not work for all types of hearing loss. Regular care and maintenance are essential for optimal sound quality and device longevity.

Battery Life

The compact charging case provided is portable and easy to carry. In a delightful turn, the hearing aid charger now incorporates a Type-C port.

Why does this matter?

With the Type-C port, you can use the same cable to power your hearing aid as you do your phone and other gadgets. This is a significant advantage because it eliminates the need for separate chargers for different devices.

Another advantage of the Type-C port is its fast charging feature, ensuring that you spend less time charging the device and more time using it.

The longevity of the battery on your hearing aid depends on various factors, including how often you use the device. However, in general, the Jabra Enhance Plus has an enduring rechargeable battery that can last approximately half a day with a single charge.

The inclusion of a charging case with an inbuilt battery offers additional power, allowing your device to operate for up to 35 hours.

Through numerous tests, we established that it took an average of slightly over 11 hours to fully charge and approximately 34 hours with the charger case.

Comparatively…

While the 12-hour battery life for a single charge might fall short compared to some lesser-known brands like Audious, the 35-hour lifespan with the charging case gives the Jabra Enhance Plus a significant edge over its competitors.

Keep in mind:Your device's battery life is subject to usage, volume level, and other settings. If you frequently use it for phone calls and music streaming, the battery life may be shorter than if you only use it for phone calls. Therefore, it's wise to monitor your usage and tweak the settings as needed to optimize your earbuds' performance.

App

The Jabra Enhance Plus model can connect to a smartphone via Bluetooth. With the Jabra Enhance app, available for free download on the App Store (currently only for iPhone users), you can unlock additional features of the device.

Here's where it gets interesting…

The app allows you to personalize the sound from your earbuds and access a variety of features and settings, such as adjusting the equalizer, customizing touch controls, and updating the earbuds' firmware. You can also switch between Adaptive, Focus, and Surround Listen modes. However, please note that the app does not currently support Android smartphones.

Customer Service

Let us stress this…

Having access to reliable customer service is crucial when using a hearing aid, given their significant cost and potential maintenance needs.

Jabra's website provides an extensive support page for their hearing aids, worth checking before reaching out to their customer service department.

For direct contact, you can reach out via:

• Jabra Enhance App: Navigate to the Settings menu and select "Contact Support". Contact Form: Send a message through their website.
• Contact Form: You can also send them a message thru their website.
• Phone: Call them at 1-833-346-1603.
• Twitter: Reach out to their official Twitter handle @jabrasupport via DM.

So how was our experience?

We found Jabra's customer service to be reasonably good. The app-based support was user-friendly and easy to use, though email responses were somewhat slow. Phone support was readily available and the representatives were courteous. Reaching out via their Twitter account also received quick responses. While the customer service was generally impressive, faster email responses would be an area for improvement.

Price

The Jabra Enhance Plus is surprisingly affordable at $799. Compared to the typical price range of $2,000 to $3,000 for a pair of adult hearing aids, this is a bargain.

If you have some additional budget to spare, you might want to consider these replacement warranty options to cover any potential repair or replacement costs:

• 180 days
• 12 months
• 5 years

If you're likely to damage your device, we strongly recommend that you opt for this add-on to ease future maintenance concerns.

But wait, there's more: Free shipping!

You can enjoy free shipping when you buy this device directly from their website, without needing to input any code or coupon at checkout.

The cherry on top…

The device comes with a 45-day money-back guarantee. This gives you ample time to test the hearing aid and if you're dissatisfied with the device's performance, you can apply for a refund within this period.

Where To Buy?

You can purchase Jabra's hearing aids through several channels, but buying from the official website at www.jabra.com is likely the most straightforward method. This allows direct purchase from the manufacturer and access to their latest models and features.