Oticon Hearing Aids Review: Real User Experience and Test Results

Summary

The Oticon More was able to deliver natural sound quality even in challenging conditions. And with its 24-hour battery life, you won't need to recharge the device several times. The only downside is that it's a little pricier than other hearing aids out there but its exceptional performance and additional features provide great value and can definitely justify the cost.

What We Like

There were a number of things that we liked from this Oticon product model and we listed them below:

Excellent audio quality: The device was able to further amplify the sounds and the quality was greatly improved.

Eight colors available: There are 8 color options to choose from, allowing you to select the one that best suits your personal preferences or skin tone..

Bluetooth connectivity: Via Bluetooth wireless connection, it's possible to pair this device with other compatible mobile devices.

Available in rechargeable and battery-powered: You have the choice of selecting the type of battery to use for the device.

Long battery life: There's no need to recharge it often because the device can last for 24 hours with just a single charge.

What We Don't Like

In testing, we also found a few disadvantages from this device which you should be aware of:

Cannot be completely hidden: Since this lineup is a behind-the-ear (BTE) type, it's not possible to fully hide them in your ear.

Higher price tag: It costs around $3000, which is a tad higher than the price of other hearing aids in the market.

No live chat support: Their support team can only be contacted via phone or email.

Might not work for some users: Despite its intelligent and sophisticated functions, it may not be able to fully restore natural hearing for some users.

About Oticon

Oticon is a Danish hearing aid manufacturer that was founded in 1904 by Hans Demant and is headquartered in Smørum, Denmark. The company is part of the William Demant Holding Group, one of the largest hearing healthcare companies in the world. They are known for the advanced technology that they use for their hearing aids, including the BrainHearing approach, which focuses on supporting the brain's natural process of hearing.

Design

We were particularly impressed by this hearing aid model because it offers a range of 8 colors to choose from:

• Silver
• Silver Grey
• Steel Grey
• Diamond Black
• Chestnut Brown
• Terracotta
• Chroma Beige
• Hear Pink

With this level of variety, you have the freedom to select a color that perfectly aligns with your personal preferences and style.

The downside?

As this is a behind-the-ear (BTE) hearing aid, it may not be completely hidden from view. However, by choosing a color that complements your skin tone, it can be discreetly worn without drawing undue attention. Despite not being fully concealed, the BTE style offers other advantages, such as being more comfortable and easier to handle.

Controls

The device has 2 push buttons which can be used for a number of functions. Pressing on the upper button can be used for turning the volume up or changing programs, while the lower part can be used for turning the device on or off, setting it in flight mode, turning down the volume or changing programs as well.

Sound Quality

Before we begin...

It is important to recognize that the sound quality of a hearing aid may be influenced by several factors and the primary ones are the degree of your hearing loss and your surrounding environment. After conducting numerous tests, we found that this hearing aid was able to effectively filter out the noise and greatly improve the clarity of sounds and speech in most conditions.

So how does it work? The hearing aid uses a new technology called Deep Neural Network (DNN), which operates much like the human brain in that it learns through experience. Basically, it provides the brain access to the complete sound environment and facilitates more effective processing of auditory information.

Battery Life

Here's the deal:

You get to choose between a rechargeable lithium-ion battery option or a single-use battery option when purchasing this hearing aid model. This allows you to pick the power source that best suits your needs and preferences.

The rechargeable type comes with a charging case that already uses a type C port so it's good to know that they've already adapted this standard port rather than older micro USB. It would have been better though if the charging case had rechargeable batteries as well so we can get more juice for the device.

If you charge it for just half an hour, you'll already get 25% of power. Leaving it in the case for an hour will give it around 50% charge, while a full charge will require around 3 hours.

In terms of battery performance, the rechargeable version can last for up to 24 hours on a single charge as per Oticon's claim. We did an extensive testing for over a week and found that the device can be used for approximately 23 hours. This means you can use it for extended periods without the need for frequent recharging.

In comparison...

Compared to its competitors, the Oticon More's battery life is significantly longer than other popular models. For example, the Jabra Enhance Plus only offers a maximum battery life of 12 hours, while the Eargo Neo HiFi can last for up to 16 hours.

Note: The comparison between the Oticon More and other hearing aids is based solely on the battery life of a single full charge. It's important to note that this does not take into account any additional battery life that may be obtained from charging cases that have their own rechargeable batteries. It's worth noting that the Oticon More's charging case is a basic charger and does not have this feature.

App

This specific hearing aid model has Bluetooth techonology so it can be paired with smartphones, tablets and other compatible devices. It can also be controlled using the in-house Oticon ON app, which can be installed on iOS and Android devices.

Via this Oticon app, you'll be able to adjust the volume, switch between programs, or monitor the battery status. There's also this feature that will let you locate your device in case you can't find them.

Customer Service

Before reaching out to the customer service team, it could be beneficial to consult Oticon's Support page on their website, as it contains a wealth of helpful information that may address your inquiries or concerns.

Additionally, the page has a helpful tool that allows you to locate nearby hearing clinics where you can get a hearing test and expert advice with regards to your hearing health. This can be a useful resource in resolving any hearing-related issues or questions that you may encounter.

If you would still like to contact Oticon's customer service team, there are various ways for you to communicate with them:

• Phone: You can call them at 1-855-400-9766 if you're from the US. They also have local phone numbers for clients who are based in Canada, South Africa, Australia, China, Japan, France, Singapore and others.
• Email: Direclty send them an email to [email protected].

So how was it?

When contacting customer service via phone, our experience was generally satisfactory. However, we found that email correspondence typically took around one day to receive a response.

It should be noted, though, that unlike some other hearing aid brands, Oticon does not offer live chat support. This may be a drawback for those who prefer immediate assistance.

Price

A pair of Oticon More hearing aids can be purchased for $3095. The Oticon price range is usually a little above the average since it has more features than the average hearing aid.

It comes with the standard 45-day money-back guarantee so you can get ample time to assess its performance. In case you're not happy with the device during this period, you may request a refund as long as it falls within the allowed timeframe. This ensures that you can try the hearing aid with confidence and without the risk of financial loss.

You might also want to consider checking out their accessories such as the Oticon ConnectClip, which can be used as a remote control, microphone or for making hands-free phone calls.

Here's the deal:

They currently offer a risk-free trial. All you need to do is fill out an online form and they will match you with a hearing care professional based on your address. During your appointment, make sure to inform them that you'd like participate with the risk‑free trial.

Take note: If you have VHA benefits, you will not be able to take part in the risk-free trial due to the specifications outlined in the Veteran Affairs contract.

Where To Buy?

You can buy Oticon hearing aids from their official website, which is www.oticon.com. Ordering directly from the manufacturer is the simplest method and you may be eligible for exclusive promotions or add-ons, allowing you to save even more money on your purchase.

Alternatively, you may also find this hearing aid brand from audiologists, hearing aid dispensers, and online retailers. We strongly recommend that you shop around and compare the prices and features first before making a purchase to ensure that you are getting the best value for your money.

Alternatives

It's important to note that there are many other hearing aid brands available on the market, each offering a range of features and technologies to meet the unique needs of hearing aid users.

These brands offer a variety of options, including hearing aid styles, levels of technology, and different price points. Most of these alternative hearing aid brands offer not just high-quality devices, but also excellent customer service and this makes them a viable option if you’re searching for an alternative to more well-known brands.

Here are some popular hearing aids that we recommend which can be an alternative to the Oticon More:

• Jabra Enhance Plus
• Horizon Go AX by Hear.com
• Audicus Wave
• Audien Atom Pro
• Eargo Neo HiFi
• MDHearing VOLT
• Nano CIC Recharge Hearing Aids
• Bossa TX-5 Mini
• Onebridge Pro
• Audious Rechargeable & Invisible Hearing Aid

FAQ

In this section, we will take a closer look at some of the most frequently asked questions about the Oticon More hearing aid. Whether you're wondering about compatibility, features, maintenance, or anything else, we've got you covered.

How does the Oticon More hearing aid work?

This specific Oticon hearing aid model uses a Deep Neural Network (DNN) to analyze sound scenes in real-time and is capable of understanding speech and prioritizing important sounds. It also utilizes a feedback management system that reduces the occurrence of unwanted whistling or feedback.

Is the Oticon More hearing aid compatible with my phone or other devices?

Yes. This model has Bluetooth functionality, which enables you to connect it to your smartphone and other devices using this wireless technology. You'll be able control and customize it using the Oticon ON app.

How do I adjust the volume on the Oticon More hearing aid?

You can control the volume by pressing on the 2 push buttons. By pressing the up button, you can raise the volume, and by pressing the down button, you can lower it. Alternatively, you can also do this via the Oticon ON app.

How do I clean and maintain the Oticon More hearing aid?

The package includes a MultiTool, which has a brush and wire loop that needs to be used for removing any earwax on the device. You can also use a soft and dry cloth to clean the hearing aid.

Is the Oticon More hearing aid covered by insurance?

If you place an order on the Oticon official website, you'll have to make a direct payment. It is recommended that you check with your insurance provider to determine if you are eligible for reimbursement of the purchase cost.

How long does the battery last on the Oticon More hearing aid?

A single full charge can give the Oticon More rechargeable version a battery life of around 24 hours.

Can the Oticon More hearing aid be used with a streaming device?

Yes, you can connect your streaming device to this hearing aid via Bluetooth.

Are there any warranties or guarantees for the Oticon More hearing aid?

Yes, it comes with a 45-day money-back guarantee that starts after you made the purchase. That means you that can file for a refund if, for any reason, you're not happy with the performance of the product.

Is there a hearing test needed to use the Oticon More hearing aid?

Yes, you will need to take a hearing test with a local hearing care professional in order to purchase this hearing aid.

Conclusion/Final Thoughts

After thorough testing and evaluation of the Oticon More, we found that this hearing aid model provides natural sound quality even in difficult listening situations. Its 24-hour battery life eliminates the need for frequent recharging although it would have been better if the charging case has its own rechargeable batteries.

While it may be slightly more expensive than other hearing aids on the market, the exceptional performance and additional features make it a valuable investment that justifies the cost.