How Do I Troubleshoot Issues with My Hearing Aids?

How Do I Troubleshoot Issues with My Hearing Aids?

Kevin Levtov


Facing problems with your hearing aids? Dive into a comprehensive guide on diagnosing and rectifying common issues for optimal performance.

Just like any other piece of advanced technology, auditory devices can sometimes experience issues. While some problems require professional attention, many common challenges can be addressed through basic troubleshooting. This guide will explore methods to diagnose and rectify such issues, ensuring optimal device performance.

No Sound or Soft Sound

One of the most common issues users face is either a lack of sound or very soft sound. Here’s how to tackle this:

  • Check the Volume: Ensure the device's volume setting is at an appropriate level.
  • Inspect the Battery: A depleted battery is often the culprit. Ensure the battery is correctly inserted and is not expired.
  • Earwax Buildup: Excessive earwax can block sound. Regularly clean the device following the manufacturer's guidelines.

Feedback or Whistling Sounds

Feedback can be quite disruptive, but it's typically easy to resolve.

  • Reposition: Sometimes, merely repositioning the device correctly in your ear can eliminate feedback.
  • Check for Damage: Damaged tubing or a faulty microphone can lead to feedback. Examine the device for any visible damage.
  • Earwax Blockage: A blockage in the ear can cause the sound to bounce back into the microphone, creating feedback. Consider having your ears professionally cleaned.
Whistling sounds on hearing aids
Whistling sounds on hearing aids

Distorted Sound

Distorted sound can mar the clarity of conversations.

  • Battery Issues: A dying battery can cause distortion. Replace it and test the device.
  • Clean the Device: Dirt and debris can affect sound quality. Regularly cleaning the device can prevent sound distortion.

Intermittent Sound

If the sound from the device cuts in and out:

  • Battery Connection: Ensure the battery is making proper contact. Adjust or replace it if needed.
  • Device Settings: Sometimes, certain settings or modes might not be ideal for the environment you are in. Review the settings and adjust as necessary.

Here's a pro tip: Several auditory devices offer app-based control and configuration. This can be a handy tool for troubleshooting.

Eargo Neo HiFi app
Eargo Neo HiFi app for Android

Take, for instance, Eargo's Neo HiFi app, which is compatible with select Eargo models. What stands out about this app is its adaptability to various environments. It facilitates tweaks for both phone and TV settings. Plus, it allows individual treble and bass adjustments for each ear, ensuring a tailored hearing experience.

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Connectivity Issues with External Devices

For those using devices with Bluetooth or other connectivity features:

  • Re-pair the Devices: Unpair and then re-pair the auditory device with the external gadget (like smartphones). This often resolves connectivity glitches.
  • Update Software: Ensure that the software or app associated with the device is up-to-date. Manufacturers often release updates to fix bugs or improve compatibility.
Pairing hearing aids via Bluetooth
Pairing hearing aids via Bluetooth

Device Doesn't Turn On

When your auditory device fails to power on, it's a cause for concern, but there are solutions:

  • Battery Replacement: The most common reason is the battery. Ensure you're using a fresh battery, and it's inserted correctly.
  • Battery Compartment: Over time, the battery compartment can get dirty, preventing a proper connection. Clean it gently using a soft brush.

Sounds are Unnaturally Loud or Quiet

If everything sounds too loud or too soft, a few factors could be in play:

  • Volume Settings: This might seem basic, but accidental adjustments can happen. Check the volume settings.
  • Tubing Issues: For devices with tubes, a dislodged or damaged tube can cause sound issues. Reattach or replace if necessary.

Challenges with Advanced Features

Modern auditory devices come with a myriad of advanced features. Here's how to address potential hiccups:

  • Tinnitus Maskers: If you're using a device with a tinnitus masking feature and it isn't working as expected, reset the feature according to the manufacturer's instructions.
  • Directional Microphones: If you notice that you're not picking up sounds from specific directions, your device's directional microphone may be malfunctioning. Try resetting your device.

Environmental Considerations

External factors can play a significant role in the performance of your auditory device:

  • Moisture and Humidity: These are arch-enemies of many electronic devices. If you suspect moisture is causing a malfunction, use a drying kit or place the device in a dry environment.
  • Temperature: Extremes in temperature can impact functionality. Avoid leaving your device in hot cars or cold environments.
Jogging while wearing auditory device
Jogging while wearing auditory device

Feedback on Connectivity with Other Devices

With more auditory devices boasting connectivity features, it's crucial to address related challenges:

  • Distance and Obstacles: Bluetooth and other wireless connections have limited ranges. Ensure you're within the effective range and that there aren't too many obstacles between the connected devices.
  • Interference: Other electronic devices can cause interference. Ensure other devices aren't too close and are not causing disruption.

Routine Maintenance for Longevity

Consistent care can preempt many potential issues:

  • Routine Cleaning: A regular cleaning routine can prevent many problems before they arise. Use a soft, dry cloth and avoid moisture.
  • Store Properly: When not in use, store the device in a cool, dry place. Some users find dehumidifying storage kits beneficial.
  • Regular Check-ups: Just like any other health device, regular check-ups with a professional can preempt potential issues.
  • Regular Professional Cleanings: Beyond personal cleaning, consider having your device professionally cleaned periodically.
  • Avoid Physical Shocks: Dropping your device can lead to internal and external damages. Always handle with care and consider using protective cases.
  • Replace Components Periodically: Ear domes, tubes, and other components have a lifespan. Replacing them when they start showing wear can improve device functionality.
Hearing aid maintenance
Hearing aid maintenance

When to Seek Professional Help

While many challenges can be addressed through basic troubleshooting, some issues might need professional intervention. If you've tried multiple solutions and the problem persists, or if you suspect internal damage, it's essential to consult a professional.

And a word of caution:

Never attempt to open or repair the device on your own, as this could void the warranty or cause further damage.

Consulation with a hearing professional
Consulation with a hearing professional

Final Thoughts

The goal with any hearing aid is clarity and reliability, and these while these auditory devices may be sophisticated, it can sometimes present challenges.

Regular maintenance, combined with knowledge of troubleshooting, can greatly improve the user experience. Familiarizing yourself with basic troubleshooting steps can ensure consistent performance and longevity for your device.

But always remember this:

No guide can replace the expertise of a trained professional. Always keep their advice at the forefront and don’t hesitate to seek help when in doubt.

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A hearing aid is a device that amplifies sound waves to make them louder so they can be heard better with pure and refined quality if you’re experiencing hearing loss. Usually, it has one or more tiny microphones inside that picks up the sound, an amplifier that does the job in increasing the sound volume, and speakers that will send this improved and amplified sound to your eardrums so you can hear them better. This may be worn in or behind the ear, depending on the design and style.

The price of a hearing aid may vary and this would greatly depend on several factors such as the hearing aid type, the technology being used, and the available features. On average, a basic pair of adult hearing aids may cost around $2,000 and $3,000, while the advanced models with more features and better technology may have higher price tags.

There is no definitive answer to which hearing aid brand or model is the best, as it all comes to your specific hearing conditions, preferences, needs, and budget. Every hearing aid manufacturer may offer their devices with different kinds of features and this could significantly affect their prices. Some of the most popular hearing aid brands include Jabra, Eargo,, Audious, MD Hearing, and Audien, so it’s worth checking out their products.

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